Poor Jessica - She Works For Iberia Airlines!

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Your opinion matters. Our Customer Care Center receives, deals with and responds to customer complaints and suggestions.

Ever fly Iberia Airlines? Me either, but a few days ago I chose Iberia to book flights from Rome to Madrid and Madrid to Marrakech, both flights in one day. Since it was going to be a long day, and we were getting into Marrakech kind of late, I paid about $300 extra to have both flights non-stop. Less than 24 hours later I got an email saying that my flights had been changed. We were now on a flight from Madrid that had a lay-over in Casablanca, and then went on the Marrakech, which put us landing a little after midnight. It's not that big a deal really, except that I had paid extra money to have an easier trip. It felt like I'd just had 300 bucks stolen from my wallet.

I just got off the phone with a very nice girl named Jessica, who works for Customer Service at Iberia. She, of course, can't refund my 300 bucks. She offered to cancel my flight and let me start all over again. She offered to change my flight to a different day. She did what she could, but of course Jessica wasn't able to say 'Yes' to what I wanted.  So I did what I always do - I asked her to put me in touch with the person who could say yes. She put me on hold for

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Pic For The Day - Street Guitarist in Uzes

I'm learning that around here, the most economical, and by far the most fun, way to shop is the weekly markets. At home in Los Angeles we went to our local Farmers Markets regularly, even though the price of the produce often took my breath away. I had to choose carefully, and hold my breath while I cooked my small, precious ration of organic greens.

Here it's the opposite. The grocery cost a fortune. The freshest and cheapest way to go is to memorize the schedule of your favorite

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The Webby Awards

Have you heard of the Webby Awards?

The leading international award honoring excellence on the Internet, including Websites, Interactive Advertising, On-line Film and Video. In it's 13th year, the Webby Awards is presented by the International Academy Of Digital Arts & Sciences.

The New York Times called the Webbys: "The Internet's Highest Honor"

The Wall Street Journal says they: '“Celebrate sites that pave important paths to the Internet's next phase.”

The Webbys is seriously cool. It covers the whole of the internet, and is judged by complete studs. One of their (more minor) categories is Personal Websites. They announced their nominations for this year yesterday, and we are an Official Honoree for 2010 in that category, which means we didn't get a nomination, but they liked us enough to mention us. 

Go check out the Webby Awards. It's a quick fix on the best of the web right now. Rock The Vote was a winner last year. TED, and Club Penguin too. Last year's Personal Blog Winner was a delightful blog called 1000 Awesome Things, which I fell in love with from the first page.

I'm proud of us.

Reverse Hiatus: Back to Los Angeles for Work

Brenna at the fountain in Saint Quentin la Poterie, FranceI feel like I've just started getting the lay of the land around here in the south of France, and now I'm heading back to Los Angeles for almost a month. I'm going home to work Pilot Season - that crazy time of year when all the hopeful TV shows for the next season come tumbling into post-production within a few days of each other, each one hoping to be among the lucky few picked to be added to the network schedule. All of us in Post work very long days, 7 days a week, for a few weeks, and then it's over. It's intense, but the money is good.

By the time I get back to Saint Quentin la Poterie again, Spring will be in full bloom, Ella will finally have a missing tooth grown in, and Owen will probably

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A New Reader Tells It Like It Is

Brenna here. Here's a comment we got today:

Just reading about your trip.

What happened to "Our intention is to spend this year searching for people who are taking control of their lives in these uncertain times. We’ll be bringing you people from all over the world who are finding new opportunity during a time when conventional wisdom tells us to hunker down and sit still. People with enough vision to turn a bad situation into a propelling force that might not have existed for them before all hell broke loose."

It's entertaining reading about your daily lives but why the change? Readers know almost as much about your friends and families as we do about you from all of their words of support after every post. Nice you have such a cheering section!

Good travels - or whatever you are doing! Luck be with you.

Man!! Ouch!  

He's referring to a blog post I wrote before we left. In that post I talked about

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