Poor Jessica - She Works For Iberia Airlines!

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Ever fly Iberia Airlines? Me either, but a few days ago I chose Iberia to book flights from Rome to Madrid and Madrid to Marrakech, both flights in one day. Since it was going to be a long day, and we were getting into Marrakech kind of late, I paid about $300 extra to have both flights non-stop. Less than 24 hours later I got an email saying that my flights had been changed. We were now on a flight from Madrid that had a lay-over in Casablanca, and then went on the Marrakech, which put us landing a little after midnight. It's not that big a deal really, except that I had paid extra money to have an easier trip. It felt like I'd just had 300 bucks stolen from my wallet.

I just got off the phone with a very nice girl named Jessica, who works for Customer Service at Iberia. She, of course, can't refund my 300 bucks. She offered to cancel my flight and let me start all over again. She offered to change my flight to a different day. She did what she could, but of course Jessica wasn't able to say 'Yes' to what I wanted.  So I did what I always do - I asked her to put me in touch with the person who could say yes. She put me on hold for

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Linchpin: Seth Godin Talks About His New Book

We've mentioned Seth Godin, his thinking and his work, before on our blog. I hesitated to post another blog about Seth, but he's just released another book, Linchpin: Are You Indispensable?, which we immediately purchased on Kindle and have already started reading. It was this video interview that he did with Jun Loayza for the UnTemplater website that made me decide to go ahead and chat about this with you. I cued it up to a moment in the clip that made my hair stand (without my usual gel). Watch for about 45 seconds -- or start at the beginning and watch the whole thing...

It was of particular interest to me because the topic of Linchpin is one of the major themes in my decision to

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